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A person in that state will be not be open to reason. Arguing back and forth will get nothing accomplished. Just say that although you would love to help them, you are unable to help them at this time, eg. "We may have a bad connection at the moment, so I'm having trouble understanding what's being said" . Ask for their phone number and say you will have someone call back tomorrow when they can devote the proper attention to this matter. I would keep my tone sympathetic, because I understand they are mentally challenged at that moment.
You can't assume they are drunk. Ingore that part of them. Just tell them you'd be really happy to help them, but they have to be considerate of you and stop talking that way. If they continue give them another warning and tell them you will have to hang up if they continue to act that way. Maybe one more warning if you feel necesarry. Then if they act abusive again, tell them you are hanging up because you don't appreciate the way they are acting and if they call back and are considerate someone will be happy to help them and hang up. Then report it to your supervisor.
Just let him or her go on until they get bored.
Hang up.
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∙ 8y ago
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∙ 16y agoHang up.
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How to Handling abusive customer on the phone?
how to handle an abusive customer you got to be patient and listen closely at what he or she is got to say then respond in a polite way and by their side
What is pokerstars customer service number UK?
poker stars do not have a contact phone number they are an email and faq based company this is due to the high amount of abusive phone calls they recieved each minute while having a customer service team
How can an employee handle a frustrated customer?
i have to tell him that everything is under control, and i ll stay on the phone until you find a solution to your problem
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The customer. If you answer the phone the customer is likely to walk out, if you dont answer the phone they can always call back.
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You are able to return it to the store but you will have to call customer service first to get permission. Customer service has to put you in touch with the department that can handle phone returns. Permission is usually given through email. I hope this was helpful.
What episode on the office does Michael teach Jim and Dwight how to handle customers on the phone?
Season 5 Episode 9 Customer Survey. Bill Butlicker lolz
How you handle irate customers on the phone?
Do not argue.Be a good listener.Be sympathetic and express regret.Try to rectify the situation.above are the solution to handle irate customer on the phone.Note: If any gest irate it means he wants solution... then try to solve the problem.
How would you handle multiple demanding customers?
A potential employer might ask an employee how to handle a very demanding customer. The best way to respond to such a question is to come up with concrete examples of customer service that the potential employee has been through before.
Norton customer service phone number?
Norton customer service phone number<<844-521-9090>> Norton customer service
What is the phone number for welbilt microwave company customer service?
what is the customer services phone number for welbilt
A phone number to contact the customer service?
I need to contact to an associate in order to find where I can purchase the shoes. My i-phone telephone number is 317-965-1869. If I do not answer the phone, please, leave a number with which to call you.
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