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- Do not argue.
- Be a good listener.
- Be sympathetic and express regret.
- Try to rectify the situation.
above are the solution to handle irate customer on the phone.
Note: If any gest irate it means he wants solution... then try to solve the problem.
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How do you handle a irate customers on phone?
just act pleasant and if you don't have something they need then keep apologizing and make then think you can relate to them
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The inbound call center is our classic definition of the call center. It is where we can call someone and throw a tantrum in order to get what we want; as a humorous way of putting it. The inbound agents handle calls from the irate, enraged and incensed, to those who would want to know about products, or those who are desperate to get their VCR's fixed. In short, the inbound agents handle incoming calls from customers with these purposes: · Requests for help, especially technical help · Inquiries or requests for information.
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What number do customers call for Virgin Mobile UK?
Customers can call 789 from their Virgin Mobile phone to call Virgin Mobile UK. Other customers can call 0845 650 4500.
How do you handle a irate customers on phone?
just act pleasant and if you don't have something they need then keep apologizing and make then think you can relate to them
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