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Keeping No-Show factor in mind , All Airlines do overbooking of the cabins .
- If economy cabin is overbooked then few economy class passengers are upgraded to higher class (Business or First ,subject to airline rules);
- When higher cabin(s) have no seat and economy is overbooked ,In such situation , Airlines employee hunt for people who
1. either are ready to postpone their travel plan(s) or
2. are ready to switch operating carrier;
In few cases compensation (money or shopping vouchers) are also offered which vary from carrier to carrier as well as depend on sector (domestic / International )
- It is imperative to mention here that customer service skills very much count in such situation,and to avoid complaints , Airline employees have to handle such situation very carefully.
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How do you handle overbooking situations?
Keeping No-Show factor in mind , All Airlines do overbooking of the cabins .If economy cabin is overbooked then few economy class passengers are upgraded to higher class (Business or First ,subject to airline rules);When higher cabin(s) have no seat and economy is overbooked ,In such situation , Airlines employee hunt for people who 1. either are ready to postpone their travel plan(s) or2. are ready to switch operating carrier;In few cases compensation (money or shopping vouchers) are also offered which vary from carrier to carrier as well as depend on sector (domestic / International )It is imperative to mention here that customer service skills very much count in such situation,and to avoid complaints , Airline employees have to handle such situation very carefully.
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