just be nice and friendly
you can say you have an id
Politely and in a welcoming manner.
kjg
you dont get a good tip!
be polite, be calm. get the manager, they deal with it better.
You Make Him Wash Dishes
first i will ask to the client about the destroyed luggage ,then i will do my best to fix it, because is not my purpose or is not my intention to broke his luggage handle..
To handle guest complains in hotels, one should observe that to which department the complains are reffering. In hotels the nature of complains vary every time. That is why Guest Relation Department analyse the complains and then send it to the HOD of the concerned department. The HOD tries to settle the issue anyway he deems fit. But the Guest Relation Officer does the follow up regularly and makes the issue settled.
To handle guest complaints effectively, I first listen attentively to understand their concerns and validate their feelings. I then apologize for any inconvenience caused and seek to resolve the issue promptly, offering appropriate solutions. Following this, I ensure to follow up with the guest to confirm their satisfaction and reinforce that their feedback is valued. This approach helps to turn a negative experience into a positive one and fosters guest loyalty.
"You Can't Handle This Episode".
Explain what caused the delay and apologise.
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