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How would you handle a guest complain on the delay of room cleaning?
Explain what caused the delay and apologise.
How would you handle a guest complaint on the delay of cleaning room?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
How would you handle a guest complaint on delay of room cleaning?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
How would you handle a guest complaint on the delay on the room cleaning?
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
How will you handle a guest complain on the delay of rooms cleaning?
By laughing in their face.Perhaps you should answer it with how you would handle it, since you're the one applying for a job where it's apparently relevant.
How would you like handle a guest complaint on the delay of room cleaning?
Firstly dont lie to the customer with some lame excuse. Call him, apologies sincerely and give him a little extra. Like a bottle of champagne or anything that you know can please him. Make sure that same mistake is not repeated for this customer
How do you handle guest complain on delay of room cleaning?
One could give a guest complimentary things such as breakfasts or an extra night at a room. One could also offer a discount on the price they are paying currently for the room they are staying in.
How did you handle the cleaning of room where the guest remained inside the room?
Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
How did you handle the cleaning of the room where the guest remained inside the room?
Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
How will handle a situation as a supervisor where a guest misbehaves with a chambermaid on the floor?
depends on what you mean by "misbehaving"... depend on room cleaning
How would an hotel employee handle a guest's complaint about the delay of room cleaning?
I'm not an expert in hospitality, but I'd start with the basics:Apologize for your delay, even if it wasn't your (personal) fault.Offer an explanation, but not as an excuse. "The hotel experienced a leaking pipe, which required extra time to clean up the guest's bathroom. I'm very sorry this delayed me in getting to your room."Ask if there is anything that needs attention immediately, before you do your regular duties.Ask if this is a good time now for you to do your clean-up.If the hotel has any 'make up' policies, like a complimentary gift or something, offer it.State that you will convey to the manager their complaint or concern.Be friendly, but quick as you work. Be thorough but efficient.Before you leave ask if they are satisfied; if there is anything else you can do.If the manager had anything else to offer, and you are delegated to tell the guest, return and offer the perk or gift or whatever it is.
Scope and delimitation on handling guest complaint in restaurant?
Handling a guest complaint in a restaurant requires the employee to be respectful, and take the complaint seriously. The employee has to do all possible to address the complaint effectively.
