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can i have the conversation between agent and customer in call center
A call center call would start of with the call center agent introducing themselves and asking how they could help. The customer will state the question or complaint and the call center agent will come up with a solution or answer their question.
A customer service representative.
no
A call center agent is the individual who handles incoming or outgoing client calls for a corporate. A call center specialist might handle account inquiries, customer grievances or support concerns.
nothing..
jm
nurse deals with patient while call center agent deals with customer so they are interrelated.
always ask how will you help the customer
I am very confident. I have been in customer service for over 15 years and ran a call center for 4 years.
what are the qualification of a call center agent
Calls can either be made directly to the call center or through a connected product or app. Some call centers even offer outbound calls where the customer signals to the business that they need help, and the call center schedules a time for the agent to call the customer.