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How do you responde positively to customer service problems following organisational guidelines?
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Advantage of customer type organisational structure?
allow greater customer focus
Is customer management is a business process?
acCustomer management can be a Business process where it will follow the following cycle calling the customer, handling the customer, nurturing the lead, follow up, negotiation with the customer, customer engagement, closing the deal, payments, handling the account and managing the account for future. Business Process management is some thing where you execute, automate and manage your business processes for better communication and quick response. where as Customer management is also meant for better communication to the client. CRM is skewed towards the external customers BPM is skewed towards the Internal customers
What is the difference between sales director and sales manager?
A sales directors function is involved with the overview of sales performance, planning for expansion of sales and manage inter-organisational challenges, whereas the sales manager is responsible for planning and managing executing of expansion and counter acting field challenges, customer complains, and inter-departmental hurdles.
What is a customer in project management?
Project stakeholders are individuals and organizations whose interests are affected (positively or negatively) by the project execution and completion. In other words, a project stakeholder has something to gain from the project or lose to the project. Customer/user - In general, customers are the entity that will acquire the project's outcome, such as product, and users are the entity that will use the product. In some cases the customers and users may be the same entity, and in other cases there may be a whole chain (with different layers) of customers and users
What is a customer service manager?
The Customer Service Sales Manager is the manager in a company that handles customer relations.
Why is it important to handle any client complaints in a positive manner ensuring you adhere to?
When a customer complains, it is usually for a good reason or genuine concern. We must take care of the customer by listening to the complaint and resolving the situation positively to ensure a happy customer, and adhere to organisational procedures.
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
Advantage of customer type organisational structure?
allow greater customer focus
What are the types of organisational structures?
Functional, product group & type of customer
What are the three variables of the micro environment?
mission, vision and organisational structure
What is the organisational structure of Alton Towers?
hierarchical structure
Explain why your organisation must limit the level of customer service it gives in order to balance customer satisfaction with organisational goals?
The level of the customer service must be high standard to make customer satisfied also it has to stay within organisational goal limit. If we go beyond the limit it may cost too much then necessary.
Differentiate between organisational customer and organisational stakeholder?
Organisational buyers are manufacturers, wholesalers, retailers and government agencies that buy goods and services for their own use or for resale. They include all buyers in a nation except the ultimate consumers.
What are Organisational Codes of Practice?
organisational codes of practice are written by a business to set out it's own standards for customers. Sometimes these are know as Customer Charters, particulary in the public sector.
What are the six components of a Customer Service environment?
The six components are Organisational Culture, Service, Human Resource, Delivery Systems, Products/ Deliverables, and Customer.
How organisational procedures help businesses deliver good customer service?
When you're organised you know what and where things are which makes it faster for you to produce your product. Keeping a customer waiting for long periods of time is not good customer service.
What are the organisational of handling customer complaints poorly?
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
