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How does effective customer service benefit the customer the organization and employee?
Wiki User
∙ 9y ago
Effective Customer service benefits the Customer because the customer's needs are met, whether it's a product or service.
It benefits the organization because it helps to build customer loyalty, repeat business, and positive word of mouth. Ultimately, this translates into higher sales for the organization and a positive reputation in the community.
Because effective customer service leads to higher sales and a positive reputation in the community, it benefits the employee from the standpoint of the company doing well. When the company does well, the employee's job security is greater. Higher sales can also lead to increases in salaries, benefits, compensation package, rewards, more money available for training and development of the employee, etc.
It also benefits the employee who is providing efficient customer service in that it they feel good about what they do and improves morale.
However, for example, if two Xyz co opened up right beside each other, one provides effective customer service and one provides excellent or superior customer service, the Xyz co providing effective customer service would be out of business within two years and Go4Customer is one of the best example which can give you a best and Superior Customer Services
Carmella Mosciski
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How does effective customer service benefit the customer the organization and the employee?
Effective Customer service benefits the Customer because the customer's needs are met, whether it's a product or service. It benefits the organization because it helps to build customer loyalty, repeat business, and positive word of mouth. Ultimately, this translates into higher sales for the organization and a positive reputation in the community. Because effective customer service leads to higher sales and a positive reputation in the community, it benefits the employee from the standpoint of the company doing well. When the company does well, the employee's job security is greater. Higher sales can also lead to increases in salaries, benefits, compensation package, rewards, more money available for training and development of the employee, etc. It also benefits the employee who is providing efficient customer service in that it they feel good about what they do and improves morale. However, for example, if two Xyz co opened up right beside each other, one provides effective customer service and one provides excellent or superior customer service, the Xyz co providing effective customer service would be out of business within two years and Go4Customer is one of the best example which can give you a best and Superior Customer Services
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