0
How does organisational procedures and legislation contribute to consist and reliable customer service?
Wiki User
∙ 9y agoWant this question answered?
Be notified when an answer is posted
Add your answer:
Earn +20 pts
How company procedures contribute to consistent and reliable customer service?
it helps the company
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
How do you gain approval to change customer service procedures or practices?
In order to gain approval to change customer service procedures or practices that are affected by legislation, you need to contact your supervisor. Just because things are changed by legislation does not mean you can just make the changes yourself without getting approval from higher up employees.
Organisational procedures and systems for identifying repeated customer service problems?
A company might use recording devices as an organizational procedure to identify repeated customer service problems. If the tapes of phone calls coming in are reviewed and specific information is catalogued, a company can identify repetition of customer service problems.
Explain why your organisation must limit the level of customer service it gives in order to balance customer satisfaction with organisational goals?
The level of the customer service must be high standard to make customer satisfied also it has to stay within organisational goal limit. If we go beyond the limit it may cost too much then necessary.
How company procedures contribute to consistent and reliable customer service?
it helps the company
How organisational procedures help businesses deliver good customer service?
When you're organised you know what and where things are which makes it faster for you to produce your product. Keeping a customer waiting for long periods of time is not good customer service.
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
How do you gain approval to change customer service procedures or practices?
In order to gain approval to change customer service procedures or practices that are affected by legislation, you need to contact your supervisor. Just because things are changed by legislation does not mean you can just make the changes yourself without getting approval from higher up employees.
Advantage of customer type organisational structure?
allow greater customer focus
Why is it important to handle any client complaints in a positive manner ensuring you adhere to?
When a customer complains, it is usually for a good reason or genuine concern. We must take care of the customer by listening to the complaint and resolving the situation positively to ensure a happy customer, and adhere to organisational procedures.
Organisational procedures and systems for identifying repeated customer service problems?
A company might use recording devices as an organizational procedure to identify repeated customer service problems. If the tapes of phone calls coming in are reviewed and specific information is catalogued, a company can identify repetition of customer service problems.
How do you gain approval to change customer service procedures or practices that are affected by legislation?
To gain approval to change customer service procedures affected by legislation, start by researching the specific laws or regulations impacting the current practices. Develop a proposal outlining the necessary changes to ensure compliance. Present this proposal to relevant stakeholders, such as legal counsel, compliance officers, and senior management, emphasizing the need for the changes to align with legal requirements while enhancing customer service. Seek their feedback and approval before implementing any modifications.
What are the types of organisational structures?
Functional, product group & type of customer
How does legislation contribute to improve customer service?
Legislation can improve customer service by setting minimum standards and guidelines that businesses must adhere to, which can help ensure fair and transparent practices. It can also provide consumer protection by establishing rights and remedies for customers in case of disputes. Additionally, legislation can promote competition and innovation in the market, leading to better products and services for customers.
What are the three variables of the micro environment?
mission, vision and organisational structure
What is the difference between customer service standard's policies and procedures?
Difference between Customer Service Standards and Policies and Procedures
