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Q: How financial implications can affect an organisations offer and customer service expectation?
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Scope of the study of the customer expectation?

The scope of the study of the customer expectation will dictate the level of service and quality of products that they get. Customer expectation is aligned with the demand level in the market.


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Customer expectation is the level of quality and/or service wants before the commercial interaction or transaction occurs. While customer satisfaction is how the customer feels after and regarding the interaction or transaction.


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