How much money do tech support people make?

Answer 1

It depends on the company and where you live. A technical support representative is usually in a call center and can be referred to as Tier 1. The lowest paying job I've seen for this was $9 an hr and the highest was around $14 an hr. I was on Tier 2 on a Microsoft contract a few years ago and found out our Tier 1 were getting $16, which is the highest I've seen.

A small company won't be able to pay as much because they don't have the income of a bigger company, but just because a company is big doesn't mean they will pay higher wages either.

It also depends on your experience. If a person is going into a Tier 1 call center type job with limited experience, I would say less than 2 years, I would expect the pay to be $9 or $10/hr. Again, it depends on where you live. A higher cost of living will usually have jobs that pay more. If you get offered more, then of course take it, but experience definitely affects pay.

There is also Tier 2 and 3, but they are not considered a technical support representative, and don't answer anywhere near the amount of calls because they have much more experience, and the pay is almost always higher.

Answer 2

Depends on the level of tech support they are doing. Low level tech support is about $10 per hour, top level tech support may make double that.

(At least those were the rates when I did it, but that was a few years ago now... )