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Process management is the ensemble of activities of planning and monitoring the performance of a process, especially in the sense of business process, often confused with reengineering. [1]

Process Management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably. It is different from program management in that program management is concerned with managing a group of inter-dependent projects.

that was from wikipedia, i guess answer needed for tma03, if so welcome to the club , have any one thought about binder?

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Q: How the management of processes can help organizations to achieve competitive advantage?
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a. relationship between IMC processes and marketing strategy in profit and not-for-profit organizations.


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•Support of business processes and operations. •Support of decision making by employees and managers. •Support of strategies for competitive advantage.


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Why are organizations trying to integrate their business processes What are the four keys enterprise applications for organization wide process integrations?

Today organizations/firms are finding that they can become more flexible and productive by coordinating their business processes more closely and in some cases integrating these so they focus more on efficient management of resources and customer services.

Related questions

What does competitive advantage have to do with business process analysis?

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Many organizations realized that they can become more productive by coordinating their business processes more closely. When organizations integrate their business processes, they want to enhance the performance of the organizations as a whole. Organizations always want to maximize the efficiency and operate in an ever-increasing competitive and global environment. Operating in a global environment requires an organization to focus on the efficient execution of its processes, customer service, and speed to market. when a firm does not coordinate its business activities that led to high operation cost, so the management could not made rational decisions because the lake of information and no coordination among the business activities. To accomplish the company goals, the organization must exchange valuable information across different functions, levels, and business units. By integrating the processes, the Company can more efficiently exchange information among its functional areas, business units, suppliers, and customers. Bassam Aljamrh


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