What is "The complaint?"
kjn
take the cabin crew's name and number. write to the airline complaint unit
tell the boss
Get in contact with whichever airline you flew on. They should handle the complaint and resolution.
by understanding what hes/her complained and what help you offer to satisfied the customer needs
You have to say: Excuse me, sir. Your problem wasn't very informative on what we can do to help.
You can handle an angry passenger by listening to them. You can repeat the problem back to them so they know they were heard. You can fix their complaint or refer them to your manager. You should stay calm and not allow your emotions to match theirs.
I would do every thing in my power an or with some help to give the customer what they want and make them happy.
Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.
Complain to the attorny general in your state. They will respond. Also, complain to the better business bureau.
Yes, Me, See http://www.terrylove.com/forums/showthread.php?40249-Toto-Flush-lever-complaint
Contact the local police, sheriff or constables. File a complaint and let the law handle the rest.