People inside the company looked up to Chenault--even those who had competed with him for the CEO spot. The intense loyalty that he generated in colleagues was a product of his low-key, caring management style.
Kenneth Chenault
Kenneth Chenault is the Chairman and CEO of American Express.
American Express Company
American Express.
Chairman and chief executive officer, American Express Company
Chairman and chief executive officer, American Express Company
a director of Strategic Planning in Travel Related Services.
American
In 1995 Chenault was named vice chairman, and two years later he was named president and chief operating officer.
Instead of luggage tags and clocks Chenault invested in bigger-ticket items such as electronics and home furnishings.
American Express Company, 1995-1997, vice chairman; 1997-2000, president and COO; 2001-, chairman and CEO.
Chenault led AMEX's campaign to build links with banks, changing the company's traditional policy of only issuing cards directly to consumers.