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Listen very patiently and focus on his or her needs. Never challenge them because the customer is always right.

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14y ago

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How does effective customer service benefit the customer the organization and the employee?

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Why are employee self management and empowerment necessary for good customer?

Employee self-management and empowerment are essential for delivering excellent customer service because they enable employees to take ownership of their roles and make decisions that directly impact customer satisfaction. When employees feel empowered, they are more likely to engage proactively with customers, address issues promptly, and provide personalized experiences. This autonomy fosters a culture of accountability and innovation, leading to improved service quality and stronger customer relationships. Ultimately, empowered employees contribute to a more responsive and customer-centric organization.


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