How will you ensure tasks are completed correctly at all times?

Answer 1

The most direct method to ensure that tasks at work are being completed correctly at all times is to make the completion of tasks the basis for an employee performance measurement process.

In common business environments the foundation for employee performance monitoring is some measure of the quality and quantity of time spent on the job. A measurement focus on time sends the negative unspoken message to employees that "The quantity and quality of time spent at work is the most important metric for your performance!" Unfortunately, this negative message causes employees to modify their behavior and maximize their time metrics while giving correctness of the work a second tier importance. This behavior gives rise to office politics where every employee seeks to appear to be doing a good job while in many cases not actually doing their work in the most efficient and effective manner possible.

If the basis for monitoring employee performance is changed from some measurement of time to the number of tasks that can be completed correctly over a fixed time interval, then both employees and managers will be wholly focused on doing their work without errors.

The Tasks-Completed-Correctly strategy is presented in detail in the ebook The Optimum Manager by Glen R. Andersen, ScD, PE