Always deal with customers in a respectful manner. Discuss their options without admitting any fault which could open the company to a negative image.
Customer service would be best.
I would contact their customer services.
The customer complained to the manager because their soup was cold.
A customer complain is a concern or negative feedback given by a customer. Complaints should be taken seriously and used to improve service and product delivery.
If one is a customer relationship manager, the job description would include how to deal with an unruly customer. A person who is a customer relationship manager would probably not have hiring employees in his job description .
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If you can't bear their complaints, join them and complain too.
Depending on your provider, if you complain enough, they usually will work out a deal with you. Instead of losing a loyal customer, they will try to figure something out that will satisfy both the company and you.
customer service 0800 505555
You probably know how to deal with unhappy customers already. You acknowledge the problem, apologize for it's occurring, listen to the customer's issues and opinions, and ask him how he would like you to resolve the problem. Do everything you can to retain a customer. That's pretty much by the book. Any customer service class will teach you that stuff. If you can recite it to an interviewer, you will have satisfactorily answered his question.
tell them to go and ***ck themselves
show them to the aisle their looking for