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How would you handle if a client came to you and asked you for some needed information that is needed urgently and at the same time your Manager needed your attention in her office immediately.?
Wiki User
∙ 11y ago
This is the proper way to deal with it, but if your manager is not a good manager then he will get upset no matter what you do.
Your manager probably would agree that customer service comes first. If handling the customer will only take two minutes, then do that and when you see the manager, say "I apologize for being late but I was dealing with a customer."
If it will take a long time with the customer, you can 1) Send word to the manager that you are with a customer issue and will be there as soon as done, or 2) spend a minute finding someone else to handle the customer - "I'm being called to the managers' office - could you please handle this customer issue? Thank you."
If you manager does not like what you do, ask him "OK - so I'm hearing that next time you would prefer I say to the customer "I'm sorry, I have to leave." ?
If he does not suggest a solution, then he is not a good manager and you are on your own.
Wiki User
∙ 11y ago
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