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Really nice quality; they'll last a long time. However, I don't believe they're worth the amount coach asks for.
My letter to Coach
Dear Sirs, I sent my Coach Hobo bag in for repair, which my husband purchased for me about 25 years ago. The bag carries a lifetime warranty; however your service department decided it was not worth repairing the bag. I have been a Coach patron for the past 25 years, and own several of your purses. I'm the original owner of the bag and I disagree that it's not repairable.
Although the bag has lived up to its expectation, your customer service doesn't. In contrast, Hartman luggage, which also carries a lifetime repair warranty, fixed a 25+ year old bag for free; Hartman keeps its promise of guaranty to their customers.
I paid a premium for the Coach bag and expect Coach to live up to its warranty. I also paid $20 for the shipping and got nothing in return. This is not the time to renege on your promises to lifetime customers.
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∙ 14y ago
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