IETM Software: User - Administrator & Super Admin/ Authoring?

Answer 1

2 types of individuals will use IETM software. Users and Administrator.

Let’s take a scenario where you (OEM) delivered one engine to some Shipyard.

The engine will be handled by the Operator and also the Maintainers at the shipyard. They are actual end users. Along with Equipment, OEM also handovers PDF user manuals. When the number of PDF manuals is more and the manual page count is very big, then End users generally ask for IETM documentation.

Basic Purpose of IETM:

The basic purpose of IETM is for easy and quick access to the content. When an issue arises, the user should be able to reach that point in a few clicks. Using various features of IETM, especially search, users can reach the desired place in a single click.

Users will access the IETM software through the workstations provided to them when the issue arises.

IETM User Login:

• Using these credentials, the user will access the IETM.
• Based on user credentials, i.e. operator or maintainer, the related content will be displayed to the user.
• It means the Operator can access all the topics related to engine operations and the Maintainer can see all the topics related to the maintainer.
• In a general scenario, all the topics will be made available to both users. Because, the purpose of IETM is to refer when an issue arises, hence, restrict access to documents may not be a good idea.

Administrator Login: (IETM)

• Their reporting head or some senior will act like an Administrator, who creates user names and passwords and shares them with the users. They are called Administrators.
• Administrators can see all the topics i.e. topics related to Maintainer and Operator.
• Whatever features are available to the User will also be available to the Administrator. Administrators can also use IETM like a user.
• Apart from that, the administrator has additional features than the user.

They are, Administrators can create, edit, and delete users. All the user’s activity can also be viewed by the administrator. Admin can also see the annotations of users and feedback shared with an administrator. Other features like creating hotspots, Search index creations, print/Report creating etc

In short, as the name indicates, the Administrator is the person who administrates IETM software at the user premises.

Super Admin or Authoring Tool:

• Only User and Administrator Logins are given to end users i.e. Navy, Army, IAF.
• Super Admin will be maintained by OEM only, because OEM is the ultimate owner of the equipment and IETM documentation.
• Super Admin is not a Deliverable to the user. OEMs use this software to make IETM in-house.
• The authoring tool or Super Admin is software that is used to build IETM. Using Super Admin Log-in Credentials, OEM can build IETM or update IETM.