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It is very unlikely that the virus is only affecting one of the accounts. I can almost assure you it is affecting all of them, even if you only see signs of it in one of the accounts. Check out online virus scanners such as Panda, and do an online scan, it may help you. Or download another antivirus program, personally I find the best one to be Avast (and its free for home users). On a side note: Norton is not as good an antivirus as most people say it is, it is a resource hog and tends to slow down your computer.

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Q: If you have the bloodhound virus on one of the accounts on your computer and Norton Antivirus cannot get into the bloodhound file what do you do to get rid of it?
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How do you get rid of a bloodhound virus that Norton Virus cannot fix?

# Disable system restore (otherwise the virus will return) http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?OpenDocument&src=sec_doc_nam # Start your PC in safe mode. do this by pressing F8 when the computer is starting up. # Run norton antivirus and it should be able to find and delete the virus # Restart the computer # Enable system restore