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Absolutely. Any volunteer group that deals with the public should count as customer service because most it often deals with the public. Customer service basically means providing a service to a customer, often through a purchase.
I am handling a training session on customer service for the public works department of a city in Africa and this is the title of the opening module. To me, customer service in public service is the understanding that public service is essentially about meeting the societal needs of the people and letting that knowledge motivate, guide and drive every process of service delivery. When enthusiasm, sincerity, warmth, genuine concern and the desire to help citizens (customers) are added to that knowledge, you get Excellent Public Service!
it helps if you have skills in customer service incase one day you have to work with the public. If you have skills in customer service, your employers can be confident in you, and it may open new doors in your career
Customer service can contribute to best value in a public sector organization or a third sector organization in various. Such organizations should monitor customer feedback which will improve service delivery.
Evaluation can improve customer service by analyzing where an organization is right now in the service continuum. How else can an organization make improvements to customer service if they don't know where they are now. Evaluations provide a means to evaluate the public through the questions asked in the survey, interview, or program.
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach ...
public relations, marketing, customer service, strategy, management
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
Some areas of customer service that are often weak include mutillingual support, public interfacing, and complaint services.
How the customer sees the service is everything when it comes to service evaluations. Even when you do the perfect song and dance for the customer, or totally flop, every customer will view it differently. Some like to complain, others will not say a bad thing about a punch in the face. The secret to service evaluations is to get a boat-load of opinions to really get a feel for how the general public sees your service.
the objectives is to be polite and to smile and deal with the day to day queiries that the public have. if you do these then the major objectives of customer service is done. happy to help you lol
The attributes that are appreciated within the public service sector are great customer service and patience when people require services such as gas, water or electricity. Being knowledgeable about either of these or any other services provided by the public sector is a great asset.