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When you answer the phone, say " Hello, Browne residence. May I help you? " or at work, again " Hello, Browne Manufacturing , this is Tammy, how may I diect your call ? " When you are the caller, respond to the greeting, say " Hello, this is Tammy Browne, may I speak to Mr. Smith ,[ or the service department , or to whomever you wish to speak.] If unsure say " I'm calling to inquire about [ state the issue or product ] Be clear regarding your identity and the purpose of your call , and you should not have any problem. If people call you with solicitations, it's OK to say No, thank you, and hang up. Coutesy does not demand you to listen to a sales pitch or solicitations for donations.

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Q: Introduction to phone etiquette
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