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One major definition of quality is "meeting customer satisfaction." Therefore, customer satisfaction IS quality.
Another definition of quality is "manufactured to specifications". That technical definition avoids the issue of customer needs entirely.
There are about 7 major definitions of quality. The really important thing to remember is that any real quality includes meeting the customer's needs and expectations. Thus, customer satisfaction is both the end and the means of quality.
Sorry for the slippery answer but I was a quality engineer and program manager before being a math teacher.
What else can I help you with?
What is mean by quality control in automobile industry?
after completing the technician work quality controller need to be inspect the vehicle & improve the quality of work for customer satisfaction.
What is the Difference between customer satisfaction and customer delight?
Customer satisfaction refers to meeting the basic expectations of customers. customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
Does pre-sales' and post sales' customer service mean anything to you?
It should mean a lot to anybody in a business relationship. customer service leads to customer satisfaction. customer satisfaction determine the life and death of ANY company.
What does ACSI mean?
ACSI stands for the American Customer Satisfaction Index. It is a national economic indicator that measures customer satisfaction across various sectors and industries in the United States. The ACSI uses surveys to collect data on consumer experiences and opinions, providing valuable insights for businesses and policymakers to improve service quality and customer relations.
What do you mean by phenomena of quality?
The phenomena of quality refer to observable attributes or characteristics of a product, service, or experience that contribute to its overall value or worth. It includes aspects such as performance, reliability, durability, and customer satisfaction, which collectively determine the quality of a particular offering.
What does the JD Power and Associates award mean for companies?
The JD Power and Associates awards are based on responses from consumers and business customers. The awards provide consumers on information quality and customer satisfaction.
What does 'what the customer wants' mean?
'What the customer wants' refers to the specific needs, preferences, and desires that a customer has regarding a product or service. It encompasses both tangible features, such as quality and price, and intangible aspects, like customer service and brand reputation. Understanding these wants is crucial for businesses to effectively meet customer expectations and enhance satisfaction, ultimately driving loyalty and sales.
What does CSAT stand for?
It can mean customer satisfaction score, or Civil Services Aptitude Test (in India).
What are the advantages of customer satisfaction?
because he o she ask his or her friend. And your product can buy every one such as apple, Iphone. I bought iphone in the market. I was happy and saller was also happy. I mean, customer have to satisfaction to your products.
What is good customer service quality?
The customer service is the only hope for the customer and this is somewhat the pinpoint of the solution for the customers problems.so for the sack of customers satisfaction and using complex products and services one should maintain good quality of customer service and along-with that they do not have to forgot that they can also do promotion mean while.
What does satisfaction guaranteed mean?
"Satisfaction guaranteed" typically means that if a customer is not happy with a product or service, they can receive a refund or replacement. This phrase is often used to assure customers of quality and encourage them to make a purchase with confidence.
What is meant by the term satisfaction guaranteed?
The term satisfaction guaranteed is one in the sense of that if the customer were to buy an item that the company would do everything in their power to make the customer happy. Some companies use it to mean a price match or return policy as well.
