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One major definition of quality is "meeting customer satisfaction." Therefore, customer satisfaction IS quality.
Another definition of quality is "manufactured to specifications". That technical definition avoids the issue of customer needs entirely.
There are about 7 major definitions of quality. The really important thing to remember is that any real quality includes meeting the customer's needs and expectations. Thus, customer satisfaction is both the end and the means of quality.
Sorry for the slippery answer but I was a quality engineer and program manager before being a math teacher.
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What is mean by quality control in automobile industry?
after completing the technician work quality controller need to be inspect the vehicle & improve the quality of work for customer satisfaction.
Does pre-sales' and post sales' customer service mean anything to you?
It should mean a lot to anybody in a business relationship. customer service leads to customer satisfaction. customer satisfaction determine the life and death of ANY company.
What does the JD Power and Associates award mean for companies?
The JD Power and Associates awards are based on responses from consumers and business customers. The awards provide consumers on information quality and customer satisfaction.
What are the advantages of customer satisfaction?
because he o she ask his or her friend. And your product can buy every one such as apple, Iphone. I bought iphone in the market. I was happy and saller was also happy. I mean, customer have to satisfaction to your products.
What does CSAT stand for?
It can mean customer satisfaction score, or Civil Services Aptitude Test (in India).
What is good customer service quality?
The customer service is the only hope for the customer and this is somewhat the pinpoint of the solution for the customers problems.so for the sack of customers satisfaction and using complex products and services one should maintain good quality of customer service and along-with that they do not have to forgot that they can also do promotion mean while.
What is meant by the term satisfaction guaranteed?
The term satisfaction guaranteed is one in the sense of that if the customer were to buy an item that the company would do everything in their power to make the customer happy. Some companies use it to mean a price match or return policy as well.
What is the meaning of ac?
American Copper Scrubble.... but Peter Botvin says that also mean... Acomplish Customer Satisfaction... good for ACS
How does ethics contribute to customer's satisfaction?
Ethic contribute to customer satisfaction is standing by Products and Services. When customers are dissatisfied with a purchase, they appreciate it if the company promptly addresses their concerns and takes action to bring about customer satisfaction. In this case, high ethical standards mean standing by the promises that were made, spoken or implied, when the customer made a purchase. A restaurant patron who believes his meal was not prepared properly can be converted to a satisfied customer it the restaurant owner gives him a coupon for a discount on his next meal. It may even be a case where the restaurant owner knows the meal was prepared as it should have been. He makes the decision that keeping the customer satisfied is more important than the cost of the coupon. He stands by his promise of providing the highest-quality dining experience. Secondly, ethics contribute to customer Satisfaction are Selecting the Right Products good ethics dictates that a salesperson should help customers find the most suitable product for their needs, not necessarily the one that results in the greatest revenue or highest profit margin for the company. Customers appreciate it when sales associates take the time to find out their specific needs to treat them as individuals. Precisely meeting customer needs translates into higher customer satisfaction. Thirdly, ethics contribute to customer Satisfaction are not overselling a poor ethical choice on the part of a salesperson is to sell the customer something she doesn’t really need. A cleaning service professional, for example, could tell the customer she needs expensive diagnostics done to find out where the line is clogged, when in fact he can tell it is a minor clog that he can remove in minutes. The customer doesn’t have the experience to determine whether she is being told the truth. She may invite a second company in to do an estimate as well and find she was being misled by the first company. Which ends up losing a customer to the more honest company.
What is mean by Ticketing tool?
This is a tool/software in IT where we record the incident for tracking purpose until the issue is closed & customer satisfaction received. Ravi Kushwaha rkushwahahp55@gmail.com
What does VOC mean to Home Depot employees?
VOC is "Voice Of the Customer" survey. On every receipt printed at the bottom there is an ID and PASSWORD for the customer to enter on the site and complete the customer satisfaction survey. The answers reflect the service of the employees and if they are good responses then the employee is usually praised or rewarded.
What does quality assurance mean?
Quality assurance is the end result of a good quality control system. Basically, quality assurance means that the end user (customer) can be assured that the goods/service he paid for will be of high quality.
