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No. 18% is very low. Most companies will want to make 35 - 50% Gross Profit on parts and 65 - 80% on labor. So you would charge $100 for a part which costs $60; and charge $100 for an hour's labor when you pay the employee $25/hr. Even a law firm or accounting firm will mark up labor by more than 18%, although their gross profit on labor (hours) will not be as high as other industries.

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Q: Is it common for a service company to charge eighteen percent on everything even their labor?
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