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It should be noted that patient mail should not be opened but it should be acknowledged that of the volume of mail, patient mail is a very small proportion of the overall amount. However, given that the Auditor General's qualification centres on postal remittances relating to Special Purpose Accounts and the perceived need therefore to open all mail to determine if a remittance is contained within, is an important issue, which in part could be addressed through an education process at pre admission. Every endeavour would be made to identify patient mail, which should then not be opened.

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Q: Is it illegal for nursing home to open patients mail?
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