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Is it needed to escort guests to the rooms by front office staff?
Wiki User
∙ 11y ago
Hotels of the highest service and reputation have a tradition of escorting guests to their rooms.
This is achieved either through established porter (or known as Bellmen in the US), services, or through an element of the hotel's concierge services.
It permits the hotel representative to introduce the guest to the services and facilities of the hotel, familiarise the guest with the room or suite's amenities, and perhaps most importantly, to create a professional bond of service between the guest and the hotel.
In lesser grade hotels, such as three star hotels, porter or bellmen services may be offered to the guest instead. Yet, when a guest is among the hotel group's Frequent Guest Programme or a CIP (Commercially Important Guest) to the hotel, it would be prudent to honour the guest's status by having the duty-manager, a guest-services manager, or Concierge to escort the guest. Of course, in all these instances, provisions to carry the guest's luggage is a given.
In lower rated hotels, it may only be appropriate to ask the guest whether they would care for someone to escort them to their room, or assist them with their luggage.
Motor Hotels, or 'Motels' typically do not provide this service at all, unless they're part of an extended resort facility.
Wiki User
∙ 11y ago
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Importance of front office operation in hotel?
The front office in a hotel is important, because guests may have questions or may need help with something. The front office is responsible answering phone calls and scheduling guests.
Who meets guests in reception?
The receptionist or front office executive
Sample of conversation of a front office clerk and vips guests?
Joan
Definition of front office department in hotel?
The front office department at most hotels is the department responsible for taking care of guests on arrival and departure. The department operates the front desk area and sometimes the concierge desk.
How can housekeeping and front office cooperate to achieve guest satisfaction in a hotel?
The front office in a hotel should ensure that the housekeeping department is doing their job everyday. This will keep guests happy, and will keep them from complaining to the front office staff.
Give a brief introduction of Front office department in Hotels.?
The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. The Front Office Manager who comes under the direct supervision of the Director of Rooms and supervises the Front Office Department Important of Front Office Department to the Hotel .Hospitality, warm welcome .Often provide first and last impression. .Often have longest contact with guest. .Continuity: Long term service, recognition of repeat guests, remember names, guest histories. .Acquaint guest with hotel. .Sell hotel food and beverage outlets. .Upsell: Suggest deluxe and suites. .Smoother over disgruntled guests. source : http://www.hotelmule.com/html/8/8-351.html
What are the services provided hotel front office at the time of guests arrival?
welcome drink, cold/hot towel.......
Why do you want to join front office department in hotel industry?
front office plays a major part in hotels....it helps to learn the "CUSTOMER INTRACTION" ,since i have been trained in all the departments,but front office means everything to me as it is giving first impression....to the guests.we can learn and get experinces in all the guest views....automatically "EMPATHY" WII GET INVOLVE TO SOLVE THE PROBLEM....FRONT OFFICE means understanding the guests and satisfy them with thier opt needs...i love to do hospitality to the guests..
Different section of front office?
The organizational chart of the front office may be headed by correctional investigator or an executive director. The guests relations and the senior receptionists are some of the people who are usually below the front office manager.
What is the basic task of a hotel front desk office?
The basic task of a hotel front desk officer is to take care of the needs of the guests. Additional tasks include answering phones, booking reservations, checking in and out guests, and answering questions.
What are the qualifications needed to become a front office attendant?
para maging front office attendant ,edi tanong nyo muna sa manager
Why front office in hotel is important?
Front Office Staff provide guest's with their first impression of the establishment. I think it is much harder to overcome a negative first impression than it is to maintain a positive first impression.
