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Q: Is responsible for negotiating agreement between the service provider and customer as well as ensuring that these agreements are met?
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What are Service Level Agreements?

ITIL defines a Service Level Agreement (SLA) as an agreement between an IT service provider and a customer. The SLA describes the IT service, records service level targets, and specifies the responsibilities for the IT service provider and the customer. A single SLA may cover multiple IT services or multiple customers.


What is a back-to-back agreement?

This means that if you have sub-suppliers for a contract you are responsible for, then you can "pass" the commercial/technical problems/claims that you receive direcly to your subsuppliers, i.e. if you agree something with your customer regarding guarantees or equipment to be supplied and how problem comes up then if you have back-to back agreement with YOUR subsuppliers you can "pass" directly the problem to them and they shall be able to take the responsibility. Normally Back to Back TECHNICAL agreements are common, but Back to Back Commercial Agreements are less frequent.


What are the duties of a ombudsmen?

to serve as a liaison between the organization for which he works and the patients or customers with whom he deals. He is responsible for notifying the customers of their responsibilities and also their entitlements under the agreement, if there is an agreement. The ombudsman reports to his superiors the situation with each customer.


Briefly explain on SADC customer corporation and protocol and WTO customer valuation and agreement?

briefly explain on SADC customer corporation and protocal and WTO customers valuation and agreement?


Can I get a cell phone plan without a customer agreement?

Yes, you can get a cell phone plan without the customer agreement by going to smaller companies. For example, cricket has numerous plans were there is no agreement.


How do service level agreements SLAs enable you to ensure maximum customer satisfaction?

By providing a guarantee that contracted services will be delivered as per agreement By including penalties if contracted services are not delivered By allowing you to negotiate the highest level a provider can guarantee


What are customer based service level agreements?

A customer-based SLA is an agreement with a specific customer or customer group covering all the IT services they use. For example, a local authority education department might have a single agreement embracing payroll, school administration, human resources, purchasing, financial management systems, and so on. In some ways, this simplifies the relationship between IT and the customer, putting the customer's perspective to the fore. On the other hand, customer-based SLAs are complex and often difficult to agree and manage. Additionally, customers may be disappointed that the same service levels available to them, for common services such as email, for example, cannot be tailored to their specific needs.


How well does Enterprise handle rental agreements?

Enterprise handles rental agreements responsibly and professionally. Their representatives operate in a timely and organized fashion, and their customer service line is courteous and helpful.


What is Sales agreement?

A business man agrees on a sale that the customer and it made.


Can an employer sue you for not being able to collect a payment from a customer so they sue you for the amount that you could not collect because the customer was not wanting to pay?

It depends upon the terms of your employment. However, it would be an odd situation if your employment agreement held you responsible for the non-payment by your customer. It is conceivable, however, that the terms of your employment required you to vet the finances of the customer to ensure an ability to pay. If you failed to do this, or did a poor job in doing it, it is possible that your commission could be back-charged. Again, though, it would depend upon the terms of your employment or distributor agreement.


The CCA is responsible for checking a customer's entitlement?

true


Who is responsible for approving customer's range?

Rc admin