Yes, that is one definition. It has many names. The most general is "add on sales", where you offer related products from the same company or manufacturer to the customer. Cross selling refers to selling additional products from a different source. Usually your commission comes from the other source.
how do you offering additional product or services to a customer
Customer services is a department of many businesses, especially retail businesses. It is the department customers contact if they have questions about products.
To be the leading provider of total customer solutions in the energy sector and its derivative businesses. Being an integral part of our customers' lives, delivering consistent customer experience through innovative products and services.
Service business is one nature of business that has to do with offering services instead of products like consultation, board and lodging, and hospital. Merchandising business sell products like toys stores, apparel stores, and general merchandise. A manufacturing business converts materials and labor into finished products like cars, shoes, and canned goods.
A commercial institution is a bank that provides services such as accepting deposits, making business loans, and offering basic investment products. It is different from an investment bank, due to banking regulations.
how do you offering additional product or services to a customer
up-selling
Customer demand effects the product mix at companies. Companies try to balance their product offering between customer demand and products that generate profit margins.
Total customer benefit is the perceived monetary value of the bundle of economic, functional and psychological benefits customers expect from a given market offering because of the products, services, personnel, and image involved
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
Orian Rugs is a company that is committed to offering the best quality rugs to customers at an affordable price. Their products are made out of quality materials and quality worksmanship to ensure the best quality of products are delivered to every customer.
Customer service and The products
What do you consider is the most important when working with customers?
"Cadillac will lead the luxury segment by offering must-have products, that are professionally marketed, and delivered through a premium retail channel obsessed with customer satisfaction and sales/service."
There are several products which Conway Stores offering. However, the main products which Conway Stores offering are shoes for both men and women, high heel and other products.
Foresee Company is a company that has a costumer who experienced analytics firm headquartered in Ann Arbor, Michigan offering Software-as-a-Service (SaaS) customer experience management (CEM) and customer experience analytics products and services to retail, government, financial services, healthcare, utility, media, and hospitality clients in the Untied States and internationally.
As far as I know, the roles of customer care are assisting the customer to resolve the problem on products and services within a phone call conversation. They are also answering the customer inquiries about products and services.