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Most BPO's adopt either Input or Output based pricing model based on the service with the ARC & RRC concept built in. However in case of certain strategic level partnering, outcome based pricing may also be adopted as it seeks to transfer both risk & reward to both the parties, vendor and customer.

Hope it helps...No one would give company specific information as that would be illegal, but this is mostly what BPOs and ITes follow.

Abhishek Sharma, Financial Planning/Analysis & Pricing Expert.

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Q: Pricing strategy used by Genpact India bpo?
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