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If you're having problems with your membership, it's best to contact the support team VIA phone as soon as possible so the membership doesn't become of a waste and they'll more than likely be able to help you. I'd suggest to do this as soon as possible. This sounds like either a system glitch on their side and the membership didn't register to your account but shows or something else so contact their support team as soon as possible.

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Q: Problem with Xbox live gold membership my Xbox page says I am still a silver member although when I check the your Accounts page it says that I have the pre-paid 12 month gold membership?
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