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Service Portfolio Management

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Anonymous

13y ago
Updated: 8/17/2019

The Service Portfolio, which gives a management-level view of all IT services as they move through the Service Lifecycle, is a critical management system in ITIL v3. It has three parts:

• The Service Pipeline that holds information on services that are under development.

• The Service Catalogue that holds details of all services either already in production or ready to move into production.

• Retired Services that have been discontinued from operational use.

The Service Portfolio therefore provides a complete picture of all services under development for future delivery, services in production and services that have come to the end of their productive life. It is the foundation for managing the full Lifecycle for all services in terms of their business requirements, the business case for investment, the financial and other resources required for service development and operation, the risks associated with the development and operation of the service and, where relevant, how the service will be priced.

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13y ago

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