What are the objectives of service catalog management?

Answer 1

The objectives of Service Catalog Management are:

• To obtain an agreement with all key stakeholders, especially the customers, on the definition of a service.

• To design, develop and maintain the Service Catalog and its contents as part of the overall Service Portfolio.

• To agree, in conjunction with Service Portfolio Management, on the interface between the Service Catalog and the Service Pipeline.

• To liaise with Service Level Management and Business Relationship Management to ensure the information contained in the Service Catalog is accurate, up to date and fit for purpose.

• To liaise with the business, Security Management, IT Service Continuity Management and other processes to ensure the content of the Business Service Catalog is aligned with the business and its processes.

• To liaise with Configuration Management, support teams, Application Management and suppliers to ensure that information on Configuration Items (CIs), interfaces and dependencies within the Technical Service Catalog is accurate and up to date.

• To maintain the Service Catalog under strict change control and ensure by effective document version management that only current versions of the Service Catalog are in use.

Answer 2

The purpose of service catalog management is to provide and manage a single source of information about all operational services and to ensure that it is widely available to those who have access to it.

The objectives of service catalog management are as follows:

• Manage information in the service catalog management

• Ensure that the catalog service supports the evolving needs of all other service management processes

• ensure that the catalog service is accurate and reflects current details, status, interfaces, and dependencies of any services run or prepared in the environment

• Ensure that the services directory is available to those authorized to use it in a way that supports their efficient and data use.