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Q: State How do you communicate and behave in a professional manner?
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State how to communicate and behave in a professional manner?

In my perception, behaving in a professional manner means establishing your imperatives. That is, knowing what your job is. Once you know what your job is, being professional means putting the job before your desires. To do this effectively is both simple and difficult. It requires a shift in how you perceive yourself in your working role. That is, when you are "on duty" you present yourself not as some John Doe with such and such preferences and personality traits as you would in your own time, but as a human filling a specific working role. You are essentially playing a character. Acting. And that is what you are being paid for by either your boss or customers. They may also be aware that who you are in your working role may not necessarily be who you really are, but they aren't interested in who you really are or how you really feel. They are your paying, or potentially paying customers. Not your buddies. If you understand the role play you are performing as a professional, you will also be able to deal with your emotions more effectively by not taking things personally. When a client is attacking you, you understand that they don't even know you and therefore the degree to which they can attack you personally is very limited. In short being professional is about staying behind the mask of your working role. Not taking things personally. Understanding that that mask is part of what you're being paid for and you can maintain self respect and dignity by understanding that you are earning what you get by wearing that mask consistently. And that if the roles were reversed it's also what you would want too.


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