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The value delivery process includes choosing (or identifying),

providing (or delivering), and communicating superior

value. The value chain is a tool for identifying key activities

that create value and costs in a specific business.

2. Strong companies develop superior capabilities in managing

core business processes such as new-product

realization, inventory management, and customer acquisition

and retention. Managing these core processes

effectively means creating a marketing network in which

the company works closely with all parties in the production

and distribution chain, from suppliers of raw

materials to retail distributors. Companies no longer

compete—marketing networks do.

3. According to one view, holistic marketing maximizes

value exploration by understanding the relationships

between the customer’s cognitive space, the company’s

competence space, and the collaborator’s resource

space; maximizes value creation by identifying new customer

benefits from the customer’s cognitive space,

utilizing core competencies from its business domain,

and selecting and managing business partners from its

collaborative networks; and maximizes value delivery by

becoming proficient at customer relationship management,

internal resource management, and business

partnership management.

4. Market-oriented strategic planning is the managerial

process of developing and maintaining a viable fit

between the organization’s objectives, skills, and

resources and its changing market opportunities. The

aim of strategic planning is to shape the company’s

businesses and products so they yield target profits

and growth. Strategic planning takes place at four levels:

corporate, division, business unit, and product.

5. The corporate strategy establishes the framework

within which the divisions and business units prepare

their strategic plans. Setting a corporate strategy

means defining the corporate mission, establishing

strategic business units (SBUs), assigning resources to

each, and assessing growth opportunities.

6. Strategic planning for individual businesses includes

defining the business mission, analyzing external opportunities

and threats, analyzing internal strengths and

weaknesses, formulating goals, formulating strategy,

formulating supporting programs, implementing the programs,

and gathering feedback and exercising control.

7. Each product level within a business unit must develop

a marketing plan for achieving its goals. The marketing

plan is one of the most important outputs of the

marketing process.

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