Briefly describe your call centre experience?

Answer 1

Answer 1

Providing customer service I have to remain courteous with customers including the difficult ones. I believe excellent customer service should involve a positive rapport with customers and ensuring you to provide them with what they need or suggest the best alternative.

Answer 2

Of course, this will be different for different people based on their own unique histories. In addition to the general answer, in Answer 1, you should also have simple stories to tell. Reflect back on whatever you have previously done in customer service and try to pick out three specific experiences where you:

(1) were able to deal with a difficult or obstinate client and able to get him the result he wanted

(2) were able to assist a co-worker who was dealing with a difficult client or was unable or confused as to how to perform the basic tasks of the job to demonstrate teamwork

(3) demonstrated your commitment to superior quality and diligence

For example, if I had worked in telemarketing, the types of stories that I would hilight would be:

(1) I was on a call with so-and-so and he was not exactly sure which of our products he wanted. He was angry and confused, especially since he argued that nobody adequately explained the differences between our products to him. So, I explained that I understood and took the time to explain the different products to him so that he felt secure when he finally bought the deluxe option of our product.

(2) I noticed that my co-worker so-and-so was on a call with someone when his computer just shut down. He was became agitated, especially since his client was getting angrier. I asked so-and-so if he would prefer to sit at my kiosk to complete the order so that we could help that client.

(3) One time, I was reviewing the order of one of my clients and I noticed that he ordered two of the same product. When I asked the General Manager what happened, it turned out that someone had accidentally entered additional information onto my client's order instead of making a new order. This saved the company around $100 in shipping costs and delays.

Answer 2

I have been working at .....as a call centre operator for x years and I understand the way of life of the customer. I provide a solution that will enhance their lifestyle.

I have the ability to stay focused in stressful situations.

Answer 3

what did you do there? inbound calls, outbound calls. customer service, tech?????

Answer 4

Working for a call center can at times be very challenging You need to like to work with others and help them resolves issues even if they are mean to you.

Answer 5

Describe in detail your professional experience n customer servie, including the setting in which the work was performed and the volume handled.