Asked in Mobile PhonesWireless Communication
Use of cell phones improve productivity?
June 02, 2009 4:36PM
Instead of dropping in unexpectedly, many are using the technology to check in with coworkers to see when they are available. Many also use the technology to get quick answers to general questions or to inquire about current work tasks instead of engaging in longer face-to-face conversations. "We find that employees are quite strategic in their use of instant messaging. They are using it to check in with their colleagues to find out if they're busy before interrupting them in a more intrusive way," Garrett said. Because of its unique setup, instant messaging allows users to control how and when they communicate with coworkers. The technology gives people the ability to flag their availability or postpone responses to a more convenient time, and because it is socially acceptable to ignore or dismiss a message, many use the technology to put off more disruptive conversations, he said.