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WHY IS AN EXTERNAL CUSTOMER IMPORTANT TO THE BUSINESS OR ORGANISATION?
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What is an internal customer and an external customer and give you two examples of each?
the difference between internal and external customer is that internal customers are the employees of the company whereas the external customers are only the customers outside the organisation.....
Why internal customer as important as external customer?
because internal customer is a person who provide service to external customer.
How can a manager manages an internal and external business environment?
How a manager manages internal and external environment of the organisation?
How would the process of obtaining feedback from internal customers differ from that of external customers?
Internal customer feedback comes from within your organisation to improve what needs to be improved, which external customer comes from individual ideas of feedbacks from the outsider that the organisation takes in and uses the feedback to improve.
Who is an internal and external customer?
Internal customers are familys
What could be the Key Result Areas for sales person?
Well KRA differs from organisation to organisation .But the basic KRA's for a sales person is: # New business acquisition # Territory management # Customer care # Lead generation # Lead follow up (internal and external) # Account management # Customer retention # Interpersonal skills # Negotiating skills # Product knowledge # Sales forecasting Hope this helps :-)
Internal customers must receive the same high levels of service as external customers?
Internal customers are are customers that are directly related to the business's. External customers are people just come off the street for example. Internal customers should be given the same amount of high service as external because anyone that enters your store should. Whether they are familiar to you or not. Each customer you serve will overall add to the business's' takings. A high level of service will no doubt increase your chances of making a sale, whether or not the customer is internal of external, a customer is a customer and a sale is a sale and every sale and every customer is important.
Describe External and Internal customer?
Internal Customers: This means if one department, individual or process within an organisation supplies another such within the same organisation with goods, information or services then the latter is described as the internal customer of the former. For example, a dispatch department may be the internal customer of a packing department, which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to fulfill their needs.E.g.the common people`
What is the difference between internal and external customer service?
internal customers are the people you service within your company, external customers and the people that do business with your company
What problems may a external customer have?
issues/problem external customer
Two types of external customer to the parts department?
Two types of external customers for the parts department are the customers who come to the business to purchase parts to do their own repairs; the repair personnel who do repairs for the business's' customers.
How does or should the process of resolving customer complaints differ when dealing with internal customers?
Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.
