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Helpdesks are typically the places where employees or customers of a company call for technical help on applications or products. They are similar to call centers just more technical, sometimes much more technical. Take a look at www.globalbench.com for a more detailed explanation. They've also got some certifications you can take.
Hope this helps.
RM
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Helpdesk Australia?
helpdesk
Where can one download a Helpdesk system for free?
One can download a Helpdesk software for free from Softpedia, Softonic, Cnet Download, and many other websites. Some good free Helpdesk softwares are: 1. SysAid's Helpdesk software 2. Spiceworks 3. Webhelpdesk
What does it mean when a problem is being escalated by a helpdesk?
The helpdesk is moving the problem to a higher level support staff.
Can anyone suggest to me Click4Support helpdesk login page?
If you want to login helpdesk, visit their official website of click4support.
What can a ITIL Helpdesk be used for?
An ITIL helpdesk can be used to resolve specific end user problems that they encounter during computer usage. An ITIL helpdesk offers a centralized location where users can go to for help.
What is Remedy Application?
Remedy is helpdesk application which is widely used in Enterprise Helpdesk systems to log, create, resolve and escalate calls.
What are some good computer help desk software programs?
There are a number of computer help desk software programs available. Some of the ones that come to mind are: IT helpdesk, free helpdesk by SysAid, Help Desk Pro, and PC Helpdesk.
Does Microsoft sell helpdesk software?
Microsoft has helpdesk downloads available on their website for many of their products. They do not offer it for sale at brick and mortar retailers at this point in time.
When should an ISP helpdesk technician start documentation during the customer troubleshooting process?
An ISP Helpdesk Technician should start documentation as soon as they have answered the call and confirmed who you are.
Does eBay provide good helpdesk support?
Yes eBay does offer helpdesk support and for free as well. It shows you a tutorial of any questions you may have about marketing or buying on the site.
Should helpdesk be capitalized?
No, because it is not a proper nou n.
What are some things you can do to make your work at helpdesk easier?
Make notes of all details of customer's problem. Using headset instead of regular phone can make it easier to work at helpdesk.
