0
we can say not showing them a happy face, and also not comparing things and telling them which one has the best quality and can last for long
Wiki User
∙ 11y ago
Add your answer:
Earn +20 pts
In 50 words or less describe how providing excellent customer service?
why should i choose merchant navy
In 50 words or less describe how providing excellent customer service in a store can influence store profit results?
Providing excellent customer service can actually get hold of good will to the store, which eventually draws more customers. By providing excellent customer service in the stores, creates a customer friendly environment resulting in more purchases regularly and so the profits. The key to successful sales is referral business and the foundation to referral-based business is customer service.
Challenges of an active customer service dept in a vibrant economy?
The customer service department is charged with customer satisfaction. The challenges of an active customer service department in a vibrant economy include higher waiting times and less customer satisfaction.
Hotel classification level's of service?
There are mainly three types of level of service: excellent customer service, acceptable customer service, and poor customer service. Every service could have large impact on hotel complex. Customer expectation is what they want to get while customer perception is what they really feel. When the expectation is higher than perception (E>P), it means customer get more than they wish. It could be an excellent service and has positive impact on hotel complex. With customer satisfaction, they are delight and be a member of re-booking guest. More customer loyalty would bring a good reputation in industry and keep a large number of customers. This would bring increasing revenue and profit and finally taking more market share. This could help hotel build up competitive advantages. When the expectation is equal to perception (E=P), it is known as an acceptable customer. The hotel complex could satisfy customer and maintain its customer, revenue, profit and market share in short term. If there is no promotion or development implemented, the better service the hotel's competitors provide would take more market share in the future. When the expectation is lower than perception (E<P), a poor customer service occurs. The majority of unsatisfied customer will never come back and the hotel looses both customer and their loyalty. The bad hotel reputation would lead to revenue and profit loosing. With less and less market share, the hotel will finally be bankruptcy.
How is technology changing the nature of customer service?
With more and more purchases being made online, less and less customer service issues are handled in person. Even when a purchase is made in-store, the customer service is often handled with the use of technology such as a an automated phone system and e-mail. Smartphones are also rapidly changing the customer service environment; sending coupons and offer codes directly to phones through mms.
Reasons of less customer awareness?
what skills do you have that will help you to provide incredible service? give example of when you have used this skills?
Has Sprint become less profitable over the years?
Sprint has mainted their profits. Despit poor customer service.
Please describe what excellent customer service means to you?
Good customer service is more than handling customers who have problems (that's a complaint dept.). It begins with the first contact a customer has with your company. Good customer service looks like this: Make sure you represent a product or service you believe in! Then...Warm, sincere greeting on first contact. Establish whether your business has what the customer needs (offer to help find it)-provide it or suggest better alternative, to their benefit. Develop an easy, positive rapport with the customer which lets them know they are respected and appreciated. Provide an easy way to complete the transaction. Sincerely and warmly thank the customer for their business and invite them to come back if ever they need your help again (in whatever way is appropriate in your case). Actually, that's excellent customer service- and it keeps people coming back to you. I worked in customer service for several years and prided myself on trying to be the best I could. We all did our best to remain courteous with customers, even the ones who were aggressive, excitable, verbally abusive, or just plain rude. Most people who call or visit customer service naturally have a problem, so they begin by being frustrated when they walk in/call. They have the right to expect the person helping them to be patient and hear out their problem before switching them over to someone else or placing them on hold. Also, the customer service rep has the right not to be spoken to rudely or abused verbally. I've been on each side of the counter, and believe me, nothing irritates me more than to have someone yelling at me for not immediately fixing their problem....or to have a problem myself and be switched from extension to extension, only to have the phone finally go dead. Good customer service is finding someone who at least tries to understand and resolve your problem in a friendly, expeditious, and professional manner. And if you do deal with that good customer service representative, a kind word to their manager does wonders for their morale and ability to continue giving that high quality of service. Most companies have a web page nowadays and a "Contact Us" section. Just drop a short note to them thanking the person who helped, and please give that person's name. The same goes if you have a less than satisfactory experience. The company can't fix what they don't know about. It takes a special kind of person to be a good customer service representative, and for those with whom I've dealt over the years, thank you.
What are the reviews generally like for the Dell D420?
Reviews for the Dell D420 are generally quite positive. This laptop is very thin and lightweight, weighing less than three pounds, and yet it performs well and has excellent battery life. Dell also has generally good customer service.
How expensive is it to utilize customer service outsourcing rather than your own employees?
The exspense is all dependent on how many employees you have. The fewer the employees you have, the less it would cost for you to keep them on your payroll. A company with 100+ in house employees may consider outsourcing customer service positions to countries where employees may work for less.
Why should organisation focus on best possible customer service?
An organization should focus on customer service because it has a tremendous effect on other aspects of their business.For example:Good customer service may lead to: Increased sales, Increased consumption, Repeat customers, Brand loyalty, Good word of mouth advertising, referrals, market growth.Bad customer service may lead to: Decreased sales, Decreased consumption, Consumption of substitutes/ competitor product/services, bad word of mouthIt has been said that a satisfied customer will tell less people about their experience with a company than an unsatisfied customer.
How is dreamhost different from yahoo?
They both have the same service of webhosting used by small businesses. However, there are small differences. People have found that dreamhost is less userfriendly but that its customer service is better.
