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Here are some skills that you need to equip yourself before joining a BPO firm.

1. Analysis

2. Programming - Making the changes yourself and billing the client is by far the best option for all parties.

3. Web design - Having the skills to do that yourself rather than relying on a third party designer is even better.

4. Social Media

5. Blogging - Knowing how to leverage the blogosphere is hugely valuable to any clients requiring linkbait or viral marketing.

6. Sales - Learn how to interact with businesses or hire somebody for the job.

Here's one good BPO firm. Try to see also the services offered. This will give you more ideas:

http://www.outsourceit2philippines.com

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Q: What are essential Skills to join in BPO?
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