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Developers missed deadlines because they were diverted to technical support calls, leaving

little time for their primary job of programming. Information was not being collected, so developers had to discover the same solution repeatedly. Recurring problems were neither identified nor resolved. Finally, technology users who expected quick and accurate solutions to their problems and requests were extremely dissatisfied when their demands were not met

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Q: What are four negative consequences for companies that fail to recognize the need to distinguish between development and support?
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