If you're not the supervisor or in management, you have no business making business decisions. It's a trick question. What they want to know is how you delegated problems to the proper channels. They want to know If you contacted your higher-ups with the present dilemna and gave them a briefing on the situation. What you want to do is get the name of the person who has the problem, and his/her phone number. Call your supervisor and if he/she isn't there, leave a message about the situation and give the person's name and number. The customer will have to be patient because there's nothing you can do. You tell your co-workers about the situation, and let the next shift be aware of the situation as well. It's all about communication and delegation of authority in business. If you were hired to solve problems, then of course, tell them of your problem solving skills. Every employee solves problems... Let's say you're a retail associate and you sell faucets. A customer wants a faucet that's on display. You're completely out of them. A good way to solve the problem would be to call another store that has some and get one sent to you. You wouldn't delegate that problem to a "proper channel" because YOU are the proper channel. Agreed - This is not a trick question. Basically, the interviewer wants to get an idea of your judgment and decision making skills as well as what factors you considered in your decision and whether or not you involved or consulted others. More and more, companies are looking for critical thinkers who use good judgment both for the Customer and the company.
a cashier deals directly with customer in monetary transactions
A cashier works at a cash register and handles the payment of the bill by the customer. Cashiers require some training before they begin the job. A sales associate places items in their proper areas on the shelves, keeps the shelves neat and answers customer questions.
Think of a time when there was a problem on your job and you assisted in solving it. Then explain the scenario to your interviewer. For example, you are a cashier at McDonald's and a customer complained that he received cold french fries. You helped by giving the customer a fresh order of hot fries. Therefore, you response in your interview could be: "Whenever there are issues I try to solve them in a quick and timely manner. For instance, while working as a cashier at McDonald's I had an unsatisfied customer who complained of receiving cold french fries. I apologized to the customers and gave him a fresh order of hot fries. The customer left happy because I addressed his needs in a positive and quick manner."
Nothing; they are synonyms.
A cashier can be described on a resume as a customer service representative. A person could also use sales associate to describe a cashier position on a resume.
They pay minimum wage for front workers such as cashier. I was told this by the manager when I went in for an interview.
Have to do something beyond the expectations of the clients and the customer.
When a person works as a cashier they are expected to give customers excellent customer service. They are to be courteous, polite, efficient, and friendly.
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A cashier is responsible for taking cash for products that a customer purchases. They may also be responsible for keeping their area clean and answering phone calls from customers.
An individual, male or female, whose primary job function is to ring up customer purchases on a cash register is called a "cashier".
18 or older if that answers your question.