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The six components are Organisational Culture, Service, Human Resource, Delivery Systems, Products/ Deliverables, and Customer.
A firm should assess customer needs for urgency to determine priorities for service delivery in accordance with organizational requirements. This is the only way that you can guarantee customer satisfaction.
. Give at least two examples of when customer service may be limited by organisational goals.
organisational stucture of ghana education service
determine priorities for service delivery
In simple words line organisational structure means a hierarchial structure that includes subordinates.Staff org structure doesnt have subordinates but only set of employees working for an organisation for support or service operations.
The level of the customer service must be high standard to make customer satisfied also it has to stay within organisational goal limit. If we go beyond the limit it may cost too much then necessary.
From customer reviews, DHL is listed as a poor delivery service. There are numerous websites that have customer complaints listed detailing those customers' experiences with DHL.
Claire Viney has written: 'Aligning HRM with service delivery' 'Organisational perspectives on outplacement'
the customer is always right!
When you're organised you know what and where things are which makes it faster for you to produce your product. Keeping a customer waiting for long periods of time is not good customer service.
Blinds To Go relies on their technology infra-structure to facilitate customer service and keep quality levels and time-to-delivery ahead of their competitors.