Best Answer

A call center is defined as a place where consumers are served through the reception of a large volume of inquiries, or through the calling out or transmission of sales, depending on the function of the call center in question all via phone. Where as Contact center covers more channels of support such as emails, chat and fax.

So the contact center agent is who has the skills to support all customer inquires via phone, multimedia and faxes effectively where as the call center agents handle voice calls only

User Avatar

Wiki User

2009-07-30 17:44:24
This answer is:
User Avatar
Study guides

How do you get my remmittance in social security system

What is the best definition of a targeted resume

What happenes to teenagers who get insufficient sleep

What is the best definition of a special e-version resume

See all cards
105 Reviews

Add your answer:

Earn +20 pts
Q: What are the differences between a call center agent to contact center agent?
Write your answer...
Still have questions?
magnify glass
Related questions

What is the abbreviation for Contact Center Agent Seat?


Conversation between call center agent and a customer?

can i have the conversation between agent and customer in call center

How do you contribute to our company as call center agent?

As a call center agent, you get to contribute a lot. You are the first contact with customers and get to help them with their needs instead of escalating them.

How is a Springfield Credit agent contacted?

If you are looking for the Springfield MVC Agency, you can contact an agent at 1-888-486-3339. You can also contact an agent at their offices, 34 Center St. Springfield NJ 07081, weekdays between the hours of 8AM - 4:30 PM.

What is the difference between customer service and call center agent?


What is the connection between being a nurse and a call center agent?

nurse deals with patient while call center agent deals with customer so they are interrelated.

Can you give you some example of conversation between the call center agent and the customer?

A call center call would start of with the call center agent introducing themselves and asking how they could help. The customer will state the question or complaint and the call center agent will come up with a solution or answer their question.

What insurance companies would write coverage for a pediatric daycare center?

Contact a 'multiline' insurance agent, if they cannot provide the policy you need they will be able to direct you to an agent that can.

What are sample conversations between call center agent and client?

i dont it depend in your understanding

What attitude does a call center agent must have?

what are the qualification of a call center agent

Differences between bacteriostatic and bacteriolytic agent?

Bactgeriostatic agent is inhibiting the growth of a bacteria, not necessarily killing them, whereas bacteriocidial and bacteriolytic agents destroy bacteria.

What are the differences between agent middlemen and merchant middlemen?

Merchant middlemen usually own the product that they handle and agent middlemen are brokers who do not own the product that they handle.

People also asked