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Different emotions of customers:
- Some customers can be friendly with a smile on their face.
- Other customers may have many personal problems and have a tendency to take it out on the salesperson they are dealing with.
- Some customers are bargain hunters and feel they can aggressively bargain with the salesperson and if the customer is not happy complain to that salesperson or ask for the manager. Let the manager deal with it.
- Then there is the self important customer who feels they need not wait in line to be served by a salesperson and forge to the front of the line or will make a scene. The motto of most business' is 'the customer is always right' but, in many cases they are not and if the customer is abusive the manager has the right to ask them to leave.
- Customers who may be lonely may take up too make of the salespersons time when the customer has no intention of purchasing anything.
- Customers with unruly children who are yelling at the top of their lungs and touching items on the shelves while the customer is trying to converse with the salesperson.
- Some customers may know (for example) they need a computer, but are completely confused and know little about the product so it up to the salesperson to be patient and offer good service to their customer so they have a repeat customer come back.
- A customer that comes in that could be very knowledgeable about what they want to purchase and may know more than that salesperson so it is up to the salesperson to admit they are not familiar with that item and that they will find someone that is.
- A customer that often feels empowered to be self controlling and rude to any salesperson considering them hired help and beneath them.
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What are the marketing implications for different customer and product types in industrial marketing?
What are the marketing implications for different customer and product types in industrial marketing?
Customers will demand different responses to create rapport and achieve customer satisfaction?
Each class of customer will demand different responses to create rapport and achieve customer satisfaction. The class of a customer is determined by their buying patterns and payment behavior.
Why are organizations mission statemants for customer service different from each other?
Why are organizations mission statement for customer service different from each other
Difference between customer care and customer service?
Customer care and customer service are two different terms for the same job. Both are focused on customer satisfaction and resolving complaints in a timely manner.
What are the challenges in customer service position?
Here are the following challenges as customer service position:Dealing with different customersResolving the customer's concernEducating the customers about the product/serviceConvincing the customer to buy the product/service
Do emotions have an effect on your health?
Yes different emotions affect your health in different ways.
What is wrong if i have different emotions everyday?
Absolutely nothing. We all experience different emotions throughout the day.
Why do people have different emotions?
People have different emotions because they are influenced by various factors like personal experiences, biological makeup, and environmental stimuli. Emotions can also help individuals react to different situations in their environment and can vary based on cultural differences, upbringing, and individual personalities.
What are the different emotions and their meanings?
excitement
Explain why complex emotions are not universal?
Because we all have different lives and different experiences. The emotions that develop as a result are individual-specific.
How do emotions come?
Emotions come from the brain to different parts. They are caused by the external stimuli.
What are different ways you can show commitment?
emotions
How much do banks earn per customer?
You can't really answer that different banks have different prices and every customer has different isues.
What is the possessive form for customer?
Depends on how many customers to which you are referring. If there were one angry customer in front of me, I would say, "This customer's head looks as if it were about to explode." If there were an entire mob I would say, "These customers' emotions are running quite high as they feel they waited in line for nothing."
How can verbal or written communication escalate emotions in a customer service situation?
If your words are interpreted as rude, a customer can get frustrated very quickly. Good customer service requires patience, a kind and helpful attitude, and the ability to listen and react calmly.
What is the concept of advertisement?
The concept of advertisement is to sell an item based on the emotions a customer may feel for the item after seeing or hearing the advertisement. Different advertisements have different concepts within themselves. They can be hard sells or soft sells. Advertisement essentially is a tool to get people to buy the products that are advertised.
What is complex emotions?
Complex emotions refer to emotions that are made up of a combination of different feelings and thoughts. These emotions are usually more nuanced and layered compared to basic emotions like happiness or sadness. Examples of complex emotions include jealousy, empathy, guilt, and pride.
