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  • Excellent customer service skills
  • Awareness of health and safety and personal hygiene the workplace
  • Ability to work calmly and effective under pressure
  • Good competency for memorizing orders
  • Excellent communication and interpersonal skills
  • Good numerical skills for handling customers' bills
  • Ability to work proactively within a team and on own initiative
  • Ability to handle difficult customers in a calm and tactful manner
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12y ago
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14y ago

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The FOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.

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14y ago

Position

• Overall responsibility for the operations of the Hotel

• Analyze company operations to pinpoint opportunities and areas that need to be reorganized, downsized, or eliminated

• Allocate funds to departments and approve expenditures based on budgetary guidelines

• Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations

• Supervise Hotel's staff

• Manage the Hotel to achieve the set financial target

• Meet and Greet guests

• Establish and maintain cordial relationships with hotel members

• Responsible for preparing budgets, marketing strategies and setting targets for the Hotel

• Prepare and submit reports to the Management Committee of the Hotel

• Live on Hotel's premises and be on call 24 hours a day to resolve problems or emergencies

• Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription

• Recommend capital expenditures for acquisition of new equipment, which would increase efficiency and services

• Approve requisitions for equipment, materials, and supplies within limits of the budget

• Direct investigations into causes of customer complaints and report to Management Committee, if necessary

• Negotiate contracts with equipment and materials suppliers

• Act as representative before government commissions or regulatory bodies during the review of policies or procedures

• Recruit and monitor staff

• Conduct performance appraisal/review for staff members under your supervision

• Meet with all managers to review/discuss their staff members' performance appraisals

• Meet regularly with department heads to keep informed, offer direction, plan and coordinate

• Responsible for informing new members of the Hotel's rules and regulations

• Responsible for the administration of the Hotel's sporting and gaming facilities and activities

• Responsible for the overall management of the operations of the Hotel

• Any other duties assigned

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9y ago

Among many duties, a hotel manager is responsible for the day-to-day operations of the hotel. The manager is also responsible for his or her employees and any issues that arise among themselves or with guests.

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10y ago

They are responsible for hiring and firing employees. They will train employees, keep record of all inventory of the hotel. They are also in charge of any customer complaints.

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13y ago

a hotel lobby managers job is to make sure the bell hops and everyone else is doing there job correctly and they also check in and out the visitors

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11y ago

Facilities managers are accountable for the support of the main service within an organization. Facilities managers are often employed by large organizations.

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10y ago

suck others dick's alike lollypop

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Q: What are the duties of a hotel lobby manager?
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