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When it comes to judging the quality of service whose expectations are most important?
When judging the quality of service, the expectations of the customer are the most important. Their perceptions and experiences ultimately determine satisfaction and loyalty. While internal standards and employee perspectives are valuable, they should align with customer needs and preferences to ensure the service meets or exceeds expectations. Prioritizing customer feedback helps businesses improve and adapt their services effectively.
Aviva BPO Perungudi Customer Operation Service?
Where Customer comes first.
Difference between customer service and customer relations?
They are both generic corporate doublespeak. However, service usually comes before someone has a problem with you, relations comes after.
What is the role of a customer and waiter when serving a buffet?
The waiter comes and sees what drink you want and if the meal meets your expectations.
Why is it important that reports on customer service contain recommendations?
The reason why it is important that reports on customer service contain recommendations is because without them, services would not improve. There is always room for improvement when it comes to customer service.
Does frontier communication have good customer service?
From what I have seen, Frontier Communication leaves a lot to be desired when it comes to customer service. The biggest complaint is that it takes many calls to resolve issues.
How do you differentiate good customer service from superior customer service?
Good customer service is about meeting the needs of the Customer. Customers have an inherent expectation that they will be treated well, i.e. in a friendly, kind, and respectful manner. Ansering their questions and being knowledgeable about the product or service is also a characteristic of good customer service. If you deliver the product or service you promise, in the manner in which you promise, and help the customer with any difficulties or challenges they may have with the product or service, and the customer is ultimately happy with the experience, that's good customer service.Good customer service is also about ensuring the customer is receiving the appropriate product or service they truly need and NOT selling them more product or service than they need.Superior customer service includes all of the above as well as exceeding the expectations or needs of the customer. It's about going the extra mile to please the Customer. For example, at a recent hotel stay, I was greeted at the front desk with a gift bag which included some free snacks and drinks from the hotel. It was unexpected and made my day.If you want an excellent example of superior customer service, I recommend you try to get a copy of the Pike's Place Fish Market video. It's a bit pricey, however you might be able to find it on the web somewhere. It also comes in book form, but the book isn't quite as "impactful."http://www.crmlearning.com/fish-videoThere's also another excellent video on superior customer service called "Give Em the Pickle."http://www.giveemthepickle.com/give_em_the_pickle_video.htm
How do you think customer perception is related to service evaluation?
How the customer sees the service is everything when it comes to service evaluations. Even when you do the perfect song and dance for the customer, or totally flop, every customer will view it differently. Some like to complain, others will not say a bad thing about a punch in the face. The secret to service evaluations is to get a boat-load of opinions to really get a feel for how the general public sees your service.
What comes from recognizing customers' needs?
Better customer service, as you meet those needs, or tell the customers who can meet them.
What can you do to ensure customer service in the store is fast and efficient?
Customer Service comes from the top down. You need a management staff that is accessible and puts customer service first. Management need to set the example to be followed and need to coach in the moment to address issues that affect customer service. Customers need to be acknowledged and greeted before they get to the register. Employees need to be accessible but not hover. I personally use the Golden Rule in the way I manage and how approach customer service. Without customers, we don't have jobs.
How can you provide good customer service?
Good customer service comes from training to anticipate customer needs and wants. Once this is done, meeting those needs quickly, efficiently, professionally, and friendly will ensure good customer service.
What does it mean to exceed customer's needs and expectations and why is this important?
When a customer comes to a business that customer expects a very specific think by going to that location. Whether that is to pick up a new shirt or have repairs done on a vehicle there is always an expectation. Once finished with said transaction that customer can leave feeling one of three ways: 1. Expectations met 2. Expectations not met 3. Expectations exceeded If you do not meet a customers expectations (i.e.- you were extremely rude or extremely overpriced) you can wave goodbye to that customer forever. They will never return and will most definitely tell their friends never to go either. If you meet a customers expectations they may return or may not. They will probably shop around next time looking for a better deal or environment elsewhere. If another establishment exceeds their expectations... Kiss them goodbye, you'll never see them again. If you exceed their expectations they will return and will tell all their friends as well. They become loyal customers and repeat business. That is what keeps businesses alive
