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Why is it important to identify customer needs and expectations?
For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc. This may be down through primary research such as. customer interview, survery etc.
What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
What is the most important quality for a customer service agent?
patients is GOLDEN
What is the least important quality for a customer service representative?
Persistence
What is quality service delivery?
Meeting your customers expectations.
What is the definition of service quality?
Service quality is having vast meaning. And it is in the customer mind what he wants and it can be defined as expectations of customer towards the service or product.
When customer expectations regarding product quality service quality and value based price are met or exceeded what is created?
value line
Name three types of expectations of customers?
1 ) value for money 2) service 3) quality
Why is it important to identify customer needs and expectations?
For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc. This may be down through primary research such as. customer interview, survery etc.
What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
Quality Control In The Service Sector?
it is important
What is the problem statement of service quality?
The problem statement of service quality focuses on ensuring that services meet or exceed customer expectations in terms of reliability, responsiveness, assurance, empathy, and tangibles. The goal is to enhance customer satisfaction, loyalty, and trust in the service provider.
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
Why is quality control important?
quality control is very important in organisation. it help manager control their quality of good and service base on standard to satify their customer.
What are the differences between quality and safety?
Safety relates to the absence of injury or property damage Quality relates to meeting the customer's expectations for a product or service, or, in some uses, to meeting specifications.
What business has the slogan Beyond your Expectations?
The business with the slogan "Beyond your Expectations" is likely a service-oriented company that aims to exceed customer expectations. This slogan suggests a commitment to providing exceptional service or products that go above and beyond what customers anticipate. It conveys a message of superior quality, innovation, and customer satisfaction.
