0
What are the important of good communication between employees and customers?
Wiki User
∙ 10y agoWant this question answered?
Be notified when an answer is posted
Add your answer:
Earn +20 pts
What is informal communication in a workplace?
Communications between employees which do not require documentation.
What type of listening can result in misunderstandings between customers and employees?
Inactive and selective listening result in misunderstandings.
Why is communication important in total quality management?
Communication is the life blood of an organization. Communication plays a significant role in connection with quality issues. Communication is an important means of realizing quality. There is strong relationship between good communication and successful quality implementation. Although communication has always been key requirement of good management, it's even more important in the implementation of total quality management (Schmidt and Finnigan). Total quality management depends on communication that flows in all directions up, down and laterally. Internal and external customers have to let know suppliers what they need. Suppliers have to let know their customers what they can realistically provide. IBM is a good example of TQM organization that recognized the importance of communication in its quality attempts. Finally the success of an organization's quality efforts relies largely on focusing on the right objectives and its ability to communicate them to the customers both internal and external. To conclude as stated by American Management Association International, "For total quality to work, communication between all levels in the organization is vital. Because total quality is a game that everyone must play". Thus it's important to note that without effective communication, TQM will not work in an organization.
What is the difference between internal and external communication in business organisation?
1.Internal communication denotes a type of communication within the organisation. This is also known as inter-communication. When the inter-communication takes place between the employees of the same department, it is called inter-departmental communication and when it takes place between the employees of different departments of the same organisation, it is called infra-departmental communication. The internal communications, includes letters, memos, notices, instructions and orders. 2.The communication between the organisation and the outsiders is called external communication. External communication is needed for smooth conduct and the progress of the business. This form of communication takes place through personal visits, telephones and postal services. The external communication includes acknowledgement, enquires, tenders, meetings, conferences and notices
What are the advantages of informal communication?
1. Free flow of information:As no formal channel is maintained information can flow freely among the employees of the organization.2. Rapid communication:In case of informal communication messages can be transmitted to the ultimate recipient faster than formal communication.3. Suitable for motivation:In modern days many communication experts advocated that informal communication is more appropriate for motivating employees.4. Remove mental distances:Through informal communication employees can share their views on any problem. As a result mental distances are reduced.5. Increase enthusiasm:Due to the very nature of informal communication it allows lower level employees to communicate freely with the top management. Accordingly problems of lower level employees can be minimized and their enthusiasm increased.6. Evaluation of employees:Sometimes it is necessary for the management to evaluate the attitudes of the employees. Through informal communication management can come closer to the operational level employees and judge their attitudes clearly.7. Supportive:Informal communication is not just a separate system of exchanging information; it is also supportive to the formal communication. Meaning of formal communication can be clarified by the informal communication.8. Increase co-operation:Co-operation among the employees increased by informal communication.9. Flexibility:One of the major advantages of informal communication is flexibility. Infect it is popular among the employees for its flexibility. It can adopt with the demand of the situation.10. Enhance mutual trust:By removing mental distance informal communication also enhance the mutual trust between the management and employees.
Wheel communication networks?
1. Direct communication is not possible between the employees.2. Employees share or inform to the control of the authority.3. Employees do not have the freedom to share their views.
What are the conflicts between Customers and Employees?
Employees want high wages, whereas consumers want low prices.
What is informal communication in a workplace?
Communications between employees which do not require documentation.
Why would a company write and distribute employee handbooks?
An employee handbook is an important communication tool between the owners and their employees. A well written handbook sets the owner's expectations for the employees and describes what they can expect from the owner's company.
Why are employees called internal customers?
Employees are called internal customers because they work for/with the organization from the inside vs. external customers who are customers who pay for a product or service. Much like companies serve external customers, they must serve internal customers (employees) in terms of training and development, job satisfaction, reward and recognition, feedback on performance. The relationship between external customers and internal customers is very symbiotic. Without one, you wouldn't have the other and without either, companies wouldn't exist.
What types of listening can result and misunderstanding between customers and employees?
Inactive and selective listening result in misunderstandings.
What type of listening can result in misunderstandings between customers and employees?
Inactive and selective listening result in misunderstandings.
What is the purpose of an UAL Skeynet?
There is no UAL Skeynet. However, UAL Skynet is a communication system for United Airlines employees. The purpose of this system is to facilitate communication between United Airlines company owners, employees, management, and passengers.
What is an internal customer and an external customer and give you two examples of each?
the difference between internal and external customer is that internal customers are the employees of the company whereas the external customers are only the customers outside the organisation.....
What are the most important features of a communication satellite?
To provide communication services between mobile users.
Why is it important to know terminology?
Why is important to know medial terminology for the communication between the patient and you
Why is communication important in total quality management?
Communication is the life blood of an organization. Communication plays a significant role in connection with quality issues. Communication is an important means of realizing quality. There is strong relationship between good communication and successful quality implementation. Although communication has always been key requirement of good management, it's even more important in the implementation of total quality management (Schmidt and Finnigan). Total quality management depends on communication that flows in all directions up, down and laterally. Internal and external customers have to let know suppliers what they need. Suppliers have to let know their customers what they can realistically provide. IBM is a good example of TQM organization that recognized the importance of communication in its quality attempts. Finally the success of an organization's quality efforts relies largely on focusing on the right objectives and its ability to communicate them to the customers both internal and external. To conclude as stated by American Management Association International, "For total quality to work, communication between all levels in the organization is vital. Because total quality is a game that everyone must play". Thus it's important to note that without effective communication, TQM will not work in an organization.
